Something we often bring up is the fact that we are AudigyCertified. This statement is normally followed with the question, “What does that mean?”
To be AudigyCertified, we had to first be nominated by one of our peers as a practice that exemplifies the highest standards of care. In other words, one of our peers had to consider us to be in the top 5% of all practices in the country in terms of customer care.
Once we were identified, Audigy Group thoroughly studied our practice. During this process, a team from Audigy Group was on site at each of the Amdahl Hearing locations to evaluate things such as:
- How we answer the phone
- How we schedule appointments
- How we take a patient case history (review medical history)
- What testing we do and how we explain the results
- How we recommend hearing aids
- Which hearing aid manufacturers we use
- How we fit hearing aids
- Our follow-up processes (how we take care of patients after the fitting)
Each step in this process is vital to our success with our patients, because we want our patients to not only get the highest level of care, we also want the Amdahl Hearing experience to be enjoyable — and even a little exciting, as we re-open the doors to better hearing.
As an AudigyCertified practice, we are part of a group of the best audiologists and audiology practices in the country. We, the Members of this group, constantly learn from each other, because we get together multiple times each year at Audigy Group events to share ideas. We also communicate in real time through a message board. This means that if you present an issue or have a question that we cannot answer, you can be confident that we will be able to get the answer quickly.
AudigyCertified practices raise the standards of hearing care excellence in their area. They understand that value is not measured by price alone. Rather, value is about how well they use their knowledge and experience in the field to create a customized solution to meet your hearing expectations and best fit your lifestyle. AudigyCertified practices are not just looking to sell you a hearing aid — they are looking to create a patient for life. If you or a loved one are having problems with hearing, please contact your nearest AudigyCertified office.
-Kevin Amdahl, Co-Owner and President of Amdahl Hearing, Inc.